Service & Support

Superior Endeavors provides ongoing technology monitoring, management, and support via our Protected Harbor® Managed Services offerings. Managed IT services uses ‘Remote Monitoring and Management’ (RMM) technology to proactively monitor, manage, and support your network and systems.

A software agent – installed on each endpoint – continuously checks for problems, attempts to repair issues automatically, and notifies SEI engineers for any necessary follow-up. This agent also automatically manages software updates, endpoint security, and provides support utilities that help diagnose and repair problems without disturbing users.

Managed Services Benefits

  • Automated and consistent proactive monitoring and maintenance
  • Prevents little issues from becoming big and expensive problems
  • Optimizes performance
  • Predictable IT expenses for easier budgeting
  • IT asset management and documentation
  • Reduces unexpected and costly downtime
  • Enables you to focus on the business of your business rather than the technology

Managed Services Features

  • 24 by 7 North American based help desk
  • Onsite and remote support
  • Endpoint security software included
  • Defined service level agreement
  • Client portal provides real-time and historical reporting and statistics
  • Remote access capabilities via portal or smartphone/tablet App
  • Maintenance, management, and monitoring activities take place seven days per week

Managed Services Capabilities

Protected Harbor® Managed IT Services includes desktop, mobile, network, and server devices with Linux, Macintosh, and Windows operating systems. Each device type has multiple options allowing SEI to customize a managed IT services bundle that best meets client needs.

More Information

Let us know how SEI can navigate your organization to ‘Protected Harbor® Managed IT Services’! Please contact an SEI sales representative or complete the information request form.