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Service & Support
Superior Endeavors provides ongoing technology monitoring, management, and support via our Protected Harbor® Managed Services offerings. Managed IT services uses ‘Remote Monitoring and Management’ (RMM) technology to proactively monitor, manage, and support your network and systems.
A software agent – installed on each endpoint – continuously checks for problems, attempts to repair issues automatically, and notifies SEI engineers for any necessary follow-up. This agent also automatically manages software updates, endpoint security, and provides support utilities that help diagnose and repair problems without disturbing users.
Managed Services Benefits
- Automated and consistent proactive monitoring and maintenance
- Prevents little issues from becoming big and expensive problems
- Optimizes performance
- Predictable IT expenses for easier budgeting
- IT asset management and documentation
- Reduces unexpected and costly downtime
- Enables you to focus on the business of your business rather than the technology
Managed Services Features
- 24 by 7 North American based help desk
- Onsite and remote support
- Endpoint security software included
- Defined service level agreement
- Client portal provides real-time and historical reporting and statistics
- Remote access capabilities via portal or smartphone/tablet App
- Maintenance, management, and monitoring activities take place seven days per week
Managed Services Capabilities
Protected Harbor® Managed IT Services includes desktop, mobile, network, and server devices with Linux, Macintosh, and Windows operating systems. Each device type has multiple options allowing SEI to customize a managed IT services bundle that best meets client needs.
Let us know how SEI can navigate your organization to ‘Protected Harbor® Managed IT Services’! Please contact an SEI sales representative or complete the information request form.