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Client Support and Account Management

customerserviceWelcome to the Superior Endeavors’ service and support web page! The purpose of this web page is to provide information on how to access Superior Endeavors’ service and support resources and manage your relationship with SEI.

Access to Technology Service and Support

One challenge we face is how to improve the support our clients receive while balancing the workload between the members of our crew. Our goal is to respond quickly to service requests and to assign the most capable and available support resource. To accomplish this, SEI has four ways to engage and open a service request in our Autotask® Professional Services Automation (PSA) system:

  1. Click the chat icon Chat Icon in the lower right and start communicating with the SEI help desk instantly!
  2. E-Mail support requests to SEI Support
  3. Login to the Superior Endeavors’ Autotask® PSA portal at https://Superior-Endeavors.ITClientPortal.com and open a service request directly in our Autotask® PSA system
  4. Call us at (952) 445-8679 [MN Clients] or (701) 829-7907 [ND Clients] and select option 3, Technical Support.

All four of these contact methods automatically opens a service request allowing the SEI crew to respond. This variety of support access methods ensures the fastest response to service requests and allows our clients to choose the service access method(s) that is/are best for them.

Account Management

If you need to manage your SEI account, there are two tools that can help:

    1. Login to the Superior Endeavors’ Autotask® PSA portal at https://Superior-Endeavors.ITClientPortal.com. This account management portal provides access to your invoicing, service requests, payment history, configurations, and a variety of reports.
    2. Login to the Superior Endeavors’ payment portal at https://sei.connectboosterportal.com to manage your invoices, payment methods, and payments (one-time, scheduled, and recurring).

More Information

Let us know how we can improve our relationship! Contact your SEI sales representative or e-mail [email protected].

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